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Bank To Bank

A podcast on high-performance banking that explores innovative ideas, best practices from bankers that have successfully executed and winning tactics from around the industry. This audio show is designed and produced by bankers, for bankers with the express intent of increasing performance across the industry.
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Now displaying: September, 2016
Business Model: Chip Mahan, Live Oak Bank Interview 0
Sep 15, 2016

In this episode, we interview Chip Mahan, the founder, Chairman, and CEO of Live Oak Bank who is also a board member of nCino. We delve into Chip's background and learn the history of how he has come to lead a bank that has growth that is almost 5x more than their peers and profitability that is 4x their peers. 

Learn why this bank's business model is so profitable and how it is set to be even more so in the future. Live Oak Bank is the second largest SBA lender in the country and is poised to be the first. We cover the Bank's thoughts on when they sell the SBA-guaranteed portion of a loan, when they keep it and what they do with the residual, non-guaranteed piece of the loan. We talk about loan performance and the performance of the SBA in honoring their guarantee. 

Find out the 13 industries that the Bank is focused on and why. We discuss what new industries might be ahead and some of the surprising changes the Bank is making to become more adaptable and relevant for the future. 

We also tackle bank technology, innovation, and look at yet another example that produces above average performance by putting their employees first. If you ever wanted to improve the performance of your bank, this is a must listen to podcast. 
 
Season 1, Episode 4
Client Experience: Larry Levine, Peapack-Gladstone Bank Interview 0
Sep 6, 2016

Larry Levine, the Director of Client Experience for Peapack-Gladstone Bank out of New Jersey, sits down with us to provide a master class to bankers on how they can take steps to improve the client experience. We talk about the Bank's "Voice of the Client Committee" and its impact. We discuss the use of the Net Promotor Score, how Peapack-Gladstone has been successful at improving technology adoption rates and the proper way to resolve customer problems.

We cover the role of branding, culture, and leadership in making a difference in banking and go in-depth to better understand the lengths this bank goes to love their employees. 

We also cover the future and find out what technology Peapack-Gladstone is investing in, how the bank's focus on onboarding is starting to make a difference and how they are executing their "Bank Anywhere" strategy. 

This episode is perfect for any banker looking to improve their value proposition, places importance on creating a unique customer experience or just wants to improve their customer service. Peapack-Gladstone Bank has turned the client experience into a competitive advantage and every banker should take notice. 

 

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